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Responsible Gaming at Jackpot City – Play Safe, Play Smart

Comprehensive tools and support to ensure gaming remains fun and within your control

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Our Commitment to Responsible Gaming

At Jackpot City, we believe that gambling should be an enjoyable form of entertainment. We are committed to promoting responsible gambling practices and providing our players with the tools and resources they need to maintain control over their gaming activities.

Our responsible gaming program is designed to help players set appropriate limits, recognize warning signs of problem gambling, and access professional support when needed. We work closely with leading UK organizations to ensure our players have access to the best possible resources and support systems.

Gaming should always be fun, social, and within your means. If you ever feel that your gambling is becoming problematic, we encourage you to use our tools and seek support immediately.

Player Protection Tools

Deposit Limits

Set daily, weekly, or monthly deposit limits to control how much money you can add to your account within specific timeframes.

  • Daily limits: £10 - £1,000
  • Weekly limits: £50 - £5,000
  • Monthly limits: £100 - £10,000

Limit changes take 24 hours to come into effect, except for decreases which are immediate.

Session Time Limits

Control how long you spend gaming with customizable session time limits and reality checks.

  • Set session duration from 30 minutes to 12 hours
  • Receive pop-up reminders at intervals you choose
  • Automatic logout when time limit is reached

Take a Break

Temporarily suspend your account for a cooling-off period if you need time to reassess your gaming habits.

  • 24-hour cool-off period
  • 1-week self-exclusion
  • 1-month self-exclusion

Self-Exclusion

Permanently exclude yourself from Jackpot City if you feel your gambling has become problematic.

  • Minimum 6-month exclusion period
  • Account closure with fund withdrawal
  • No marketing communications

Warning Signs of Problem Gambling

It's important to recognize when gaming may be becoming problematic. Watch for these warning signs:

Financial Signs:

  • Gambling with money you can't afford to lose
  • Borrowing money to gamble
  • Lying about losses or gambling activities
  • Neglecting bills or responsibilities to fund gambling

Emotional & Behavioral Signs:

  • Feeling anxious or irritable when not gambling
  • Gambling to escape problems or negative emotions
  • Neglecting work, family, or social activities
  • Inability to stop despite repeated attempts

If you recognize any of these signs, please reach out for help immediately.

Support Resources & Organizations

GamCare

UK's leading provider of support, information and advice for anyone harmed by gambling.

  • Helpline: 0808 8020 133 (free from UK landlines and mobiles)
  • Online Chat: Available on their website
  • Website: www.gamcare.org.uk

GAMSTOP

UK's national self-exclusion scheme that helps you block access to all UK-licensed gambling sites.

  • Free service available to all UK residents
  • Covers all licensed operators
  • Website: www.gamstop.co.uk

Gamblers Anonymous

Fellowship of men and women who share their experience, strength and hope with each other.

GamFam

Support for family and friends affected by someone else's gambling.

Age Verification & Underage Protection

Jackpot City takes underage gambling prevention seriously. We implement strict age verification measures to ensure only adults can access our services:

  • All players must be 18 years or older
  • Identity verification required during registration
  • Regular age verification checks
  • Immediate account suspension for underage users

If you suspect someone underage is gambling, please contact us immediately or report it to the UK Gambling Commission.

How to Access Our Responsible Gaming Tools

  1. Log into your Jackpot City account
  2. Go to "My Account" and select "Responsible Gaming"
  3. Choose the tool you want to set up
  4. Follow the prompts to set your limits
  5. Confirm your settings

If you need assistance setting up any tools, our customer support team is available 24/7 to help.

Contact Our Support Team

Our trained customer support team can help you access responsible gaming tools and provide information about external support services.

  • Live chat available 24/7
  • Email support with confidential handling
  • UK phone support during business hours

All communications about responsible gaming are handled with complete confidentiality.

Additional Information & Resources

For more comprehensive information about responsible gambling, problem gambling, and available support, visit these authoritative resources:

Remember: Gambling should be entertaining, not a way to make money or solve financial problems. If you're struggling, help is available.

Need Help or Support?

Don't wait if you're concerned about your gambling. Support is available 24/7.

Get Help Now Self-Exclude

Remember: You're not alone. Help is available and recovery is possible.