Our Story & Mission
Jackpot City was founded with a simple mission: to provide UK players with a secure, fair, and exciting online casino experience that rivals the best land-based venues. Since our launch, we've grown into one of the most trusted names in UK online gaming, serving thousands of players across England, Scotland, Wales, and Northern Ireland.
Our team consists of gaming industry veterans, technology experts, and customer service professionals who understand what UK players want: fast payouts, transparent terms, exciting games, and round-the-clock support. We're not just another online casino – we're a community built on trust, innovation, and responsible gaming practices.
Every aspect of our platform, from our premium slot games to our live dealer tables, has been designed with the UK player in mind. We understand local preferences, comply with all UK gambling regulations, and continuously invest in technology to ensure our platform remains secure and cutting-edge.
Our Core Values
Security & Trust
We employ state-of-the-art security measures including SSL encryption, secure payment processing, and regular third-party audits to ensure your personal and financial information remains protected at all times.
Fair Play
All our games use certified Random Number Generators (RNG) and are regularly tested by independent auditing companies to ensure complete fairness and transparency in every spin, deal, and bet.
Responsible Gaming
We're committed to promoting responsible gambling through our comprehensive responsible gaming program, which includes deposit limits, self-exclusion tools, and partnerships with UK gambling support organizations.
Customer First
Our UK-based customer support team is available 24/7 to assist with any questions or concerns. We believe in putting our players first and providing the support they deserve.
Licensing & Regulation
Jackpot City operates under a license issued by the UK Gambling Commission (UKGC), the most respected gaming regulator in the world. This license ensures that we meet the highest standards for:
- Player fund protection and segregation
- Fair gaming practices and RNG certification
- Responsible gambling measures and player protection
- Anti-money laundering compliance
- Data protection and privacy safeguards
Our license requires regular audits and compliance checks, ensuring that we maintain the highest standards of operation. We also participate in the UK's self-exclusion scheme, GAMSTOP, providing an additional layer of player protection.
Technology & Innovation
Our platform is built on cutting-edge technology that ensures fast, reliable, and secure gaming experiences. We use cloud-based infrastructure, advanced encryption protocols, and mobile-first design principles to deliver seamless gameplay across all devices.
Our mobile app has been recognized as one of the best in the UK market, offering full functionality, biometric login, and optimized performance for both iOS and Android devices.
Game Portfolio
We partner with the world's leading game providers to offer over 500 premium casino games, including the latest slot titles, classic table games, and immersive live dealer experiences.
Our sportsbook covers all major sporting events and offers competitive odds on everything from Premier League football to international tennis tournaments.
Our Commitment to You
At Jackpot City, we're committed to providing more than just games – we're building a community where UK players can enjoy safe, fair, and exciting gaming experiences. This commitment extends to:
- Transparent Terms: Clear, easy-to-understand terms and conditions with no hidden clauses
- Fast Payouts: Quick withdrawal processing with multiple payment options
- Exclusive Rewards: Regular promotions and our exclusive VIP program
- 24/7 Support: Round-the-clock customer service from our UK-based team
- Continuous Improvement: Regular platform updates and new feature releases based on player feedback
Get in Touch
Have questions about our services or need assistance? Our customer support team is here to help:
- Available 24/7, 365 days a year
- Live chat support directly on our platform
- Email support with quick response times
- UK phone support during business hours
Join Our Community
Ready to experience what makes Jackpot City special? Join our community today and discover why thousands of UK players choose us for their online gaming entertainment.
Follow us on social media for the latest updates, promotions, and community news. We're active on all major platforms and love connecting with our players.
Ready to Join the Jackpot City Family?
Experience the difference that comes with choosing a licensed, secure, and player-focused online casino.
Start Playing Today18+ only. Terms apply. Play responsibly. Licensed by the UK Gambling Commission.